Buyer & Seller Protection

Last updated: 25 October 2026

Every order on SerpMarket goes through the same protected flow, whether you're buying a placement or fulfilling one. This page explains, plainly, how that protection actually works today.

1. Escrow: Your Funds Are Reserved, Not Spent

When you place an order, the order amount is reserved from your wallet balance and held in escrow — it is not paid out to the publisher yet. It only moves to the publisher's balance once the order is marked Completed. This means a publisher is never paid for work that hasn't been delivered and accepted.

2. For Buyers: Deadlines That Protect You

• 3 days to accept. A seller has 3 days to accept a new order. If they don't, the order is cancelled automatically and the full amount goes back to your wallet.
• A clear due date. Once accepted, your order shows a due date based on the site's turnaround time. If it isn't delivered on time, you can cancel it from My Orders for a full refund.
• Email alerts. You get an email and an in-app notification when your order is accepted, delivered, or when the seller sends you a message.

3. For Buyers: Review Before You Accept

When a publisher delivers your placement, the order moves to Delivered status and you have 3 days to review it from your My Orders page. You can:

• Accept the delivery — this marks the order Completed and releases the funds from escrow to the publisher.
• Request a revision — send the publisher a description of what needs to change, without releasing any funds.
• Open a dispute — if the delivery doesn't match what was ordered, or something else is wrong, raise it directly from the order. Our team reviews every dispute and can refund the reserved funds to your wallet balance if it's found in your favor.

4. The 365-Day Guarantee

Every completed placement is covered by our 365-day live-link guarantee. We check delivered links automatically every week for a year after delivery. If a link can't be found, we tell you and open a review on the order for you. You can also report a problem to support at any time.

5. For Publishers: You're Paid When Work Is Confirmed Delivered

When you accept an order, the buyer's money is already held in escrow, so you know the order is paid for. Once you deliver, the funds stay held until the buyer approves the delivery, or the 3-day review window passes without a revision request or dispute. At that point your share of the order (the order amount minus SerpMarket's 20% commission) moves to your seller balance and becomes available to withdraw. You get an email for every new order, revision request, message and dispute, and you can track everything from your Seller Orders page.

6. Disputes: How They're Handled

Either side can open a dispute on an accepted order — the buyer from My Orders, the publisher from Seller Orders. The other side is told by email straight away. While a dispute is open, the money for that order stays held. Our team reviews the order details, the delivery and the messages exchanged, and decides: releasing the funds to the publisher as normal, asking the publisher to redo the work, or refunding the buyer in full or in part.

7. How Wallet Funding Works

SerpMarket does not take card payments on the site yet. You add funds with a top-up request on the Add Funds page; we send payment details for the method you choose and credit your wallet once the payment is confirmed (a 10% processing fee applies). Escrow works on your wallet balance. If we add new payment options later, this page will be updated.

8. Questions

If anything here doesn't match what you're seeing on an order, or you just want it explained further, reach out via our Support page — we're glad to walk through any order in detail.