Last updated: September 2026
This policy explains how refunds and order disputes are handled on SerpMarket.
Every order moves through statuses: Pending Payment (order placed, awaiting payment), In Progress (payment received, placement being fulfilled by the publisher), Delivered (the guest post or link insertion is live), or Cancelled.
Orders in Pending Payment status have not been charged and can be cancelled at any time at no cost, either by the buyer directly from the My Orders page or by contacting our support team.
If an order has been paid but fulfillment has not started, a refund may be requested by contacting support. Refund eligibility depends on whether work has already begun with the publisher site.
Once a placement is marked Delivered, it reflects a completed transaction with the publisher and is generally non-refundable, since the service has been rendered. If the delivered placement does not match what was ordered (wrong site, wrong service type, or the link/post is missing entirely), contact support within 7 days of delivery and we will investigate.
If a publisher removes or alters a placement after delivery without notice, contact support — we will work with the publisher on your behalf or offer a resolution appropriate to the situation.
Contact us via the method listed on our Support page, or use the messaging feature on your order from the My Orders page, with your order details (domain, order date, and a description of the issue). We aim to respond to all refund and dispute requests within 2–3 business days.
Once payment processing is active on the Platform, refunds are also subject to the policies of the payment processor used at checkout, which will be disclosed at that time.