Last updated: 25 October 2026
This policy explains when you get your money back and how order disputes are handled on SerpMarket. All refunds for orders go back to your SerpMarket wallet.
You can cancel a new order for free from My Orders at any time before the seller accepts it. If the seller rejects the order, or does not accept it within 3 days, it is cancelled automatically and the full amount goes back to your wallet.
Once accepted, the order shows a due date based on the site's turnaround time. If the order is not delivered by the due date, you can cancel it from My Orders and get the full amount back. Before the due date, contact the seller through the order messages, or open a dispute if something is wrong.
You have 3 days to approve the delivery, ask for a revision, or open a dispute. If the delivery does not match what you ordered — for example the wrong site, missing or wrong links, the wrong anchor text or link attribute, or the post is not live — ask for a revision or open a dispute within those 3 days. If you do nothing, the order is completed automatically and the seller is paid.
The buyer or the seller can open a dispute on an accepted order. The money for that order stays held while our team looks at the order, the delivery and the messages. We aim to decide within 2–3 business days. Possible outcomes are a full or partial refund to the buyer's wallet, the seller redoing the work, or the money being released to the seller. Both sides are told the decision by email.
For 365 days from delivery, if a placement is removed, unpublished or has its link removed, we will work with the seller to restore it. If it can't be restored, we may refund you in full or in part from the seller's earnings for that order.
We check delivered links automatically once a week during this year. If a link can't be found, you are notified and a dispute is opened for you, so you don't have to spot it yourself. You can also report a problem at any time through the order messages or our Support page.
Top-ups are credited after we confirm your payment. The 10% processing fee is not refundable. If you want unused wallet funds back, contact support; requests are reviewed case by case and any third-party transfer costs are deducted.
Use the messaging or dispute buttons on your order, or contact us through our Support page or at support@serpmarket.com with the order number and a short description of the problem.